Privacy Policy

Last updated: November 2025

Introduction

GoVital ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out a contact form or consultation request
  • Subscribe to our newsletter or educational resources
  • Contact us via email or phone
  • Participate in surveys or feedback forms

This information may include:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Age or date of birth
  • Information about your wellness goals and lifestyle

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Clickstream data

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Provide nutritional and lifestyle guidance through our consultation services
  • Send you educational resources, newsletters, and updates (with your consent)
  • Improve our website, services, and user experience
  • Analyze website usage and trends
  • Comply with legal obligations
  • Protect against fraudulent or illegal activity

Legal Basis for Processing (UK GDPR)

We process your personal information based on the following legal grounds:

  • Consent: You have given clear consent for us to process your personal information for specific purposes
  • Contract: Processing is necessary for a contract we have with you
  • Legal obligation: Processing is necessary for us to comply with the law
  • Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided those interests are not outweighed by your rights and interests

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: We may share information with third-party service providers who perform services on our behalf, such as website hosting, email delivery, or analytics
  • Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
  • With Your Consent: We may share information with your explicit consent for purposes not covered in this policy

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Data Protection Rights

Under UK GDPR, you have the following rights regarding your personal information:

  • Right to Access: You have the right to request copies of your personal information
  • Right to Rectification: You have the right to request correction of inaccurate or incomplete information
  • Right to Erasure: You have the right to request deletion of your personal information under certain circumstances
  • Right to Restrict Processing: You have the right to request restriction of processing under certain circumstances
  • Right to Data Portability: You have the right to request transfer of your information to another organization or directly to you
  • Right to Object: You have the right to object to processing of your personal information under certain circumstances
  • Rights Related to Automated Decision-Making: You have the right not to be subject to automated decision-making, including profiling

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than the United Kingdom. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

GoVital
7 Piccadilly
London W1J 0AA
United Kingdom

Email: [email protected]
Phone: +44 20 7812 64 93

Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Phone: 0303 123 1113
Website: ico.org.uk